fws subscribes to the ACFID Code of Conduct. We believe it is very important for our quality of services, that members of the community are able to make complaints that are listened to.
Should you have a complaint, please either fill in our online form, or contact us by email or phone on the details below.
All complaints are dealt with discreetly and can be kept confidential should you wish.
Phone: +61 408 239 463
Upendo Alex Bbuya
General Manager, Kesho Leo
Ph: +255 756 497 819
fws will review your complaint and, if necessary, respond to you or take actions within our organisation to address any shortcomings.
If you are unsatisfied with the response, you can make a complaint to the Australian Council for International Development at: http://www.acfid.asn.au/code-of-conduct/complaints.
our complaints policy
You can read and review our policy in full here: 20140130_complaintspolicy.pdf.